Articulate 360 FAQs: Sales and Support

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An Articulate 360 subscription gives you access to all our e-learning tools, plus so much more. See these FAQs for answers to common sales and support questions.

Articulate 360 is everything you need for course development in one convenient subscription. Take a tour here.

Articulate 360 includes several award-winning authoring tools, a new responsive-authoring app, screencasting apps, an ever-growing library of course assets, an online tool for review and collaboration, and exclusive training webinars by industry experts. Watch this video to choose the right Articulate 360 tool for every job.

And check out these overview videos to learn more about authoring multi-device courses, sourcing assets, collaborating with stakeholders, and growing your e-learning skills—all with Articulate 360.

Articulate 360 Teams includes all the benefits of a personal Articulate 360 subscription plus easy team management, seat management, consolidated billing, priority support, and unlimited storage space. You'll also have the option to subscribe to Reach 360, a flexible, cost-effective add-on to your existing Articulate 360 Teams plan that enables your organization to reach more learners.

The Articulate 360 Teams plan is ideal for organizations. Teams get exclusive product features that help users collaborate, including shared team slides in Storyline 360, collaborative authoring in Rise 360, and shared block templates in Rise 360.

Yes! You get a 30-day free trial of Articulate 360, no credit card required. Click here to sign up.

You have access to all Articulate 360 apps and a subset of Content Library 360 templates and characters during the trial period. And you can invite up to 10 additional users to join your trial team. It's a great way to check out the exclusive collaboration features you get with Articulate 360 Teams. Learn more about free trials.

Yes. We understand that some organizations aren't authorized to use online or cloud-based services. We have solutions for you. Contact us to discuss your options.

The annual subscription rate is $1099 for Articulate 360 and $1,399 for Articulate 360 Teams. We offer the following discounts on Articulate 360:

See this article for pricing details.

Your existing Articulate license may be invalid for a discount if:

If you have any questions or need help, please connect with us at [email protected].

Articulate 360 is only available via annual subscription.

Articulate 360 subscriptions are available via credit card payment.

Articulate 360 Teams subscribers also have the option of paying via purchase order.

For personal Articulate 360 subscriptions, users must purchase their own subscriptions with their own Articulate IDs.

For Articulate 360 Teams subscriptions, you can buy and manage user seats for other people. And team subscriptions have flexible account management, so you can transfer seats to other users when team members leave the company or their roles change. (In each 12-month period, you can transfer seats up to two times the number of seats in your account. For example, if your team has 10 seats, you can make up to 20 transfers per year.)

When you purchase an Articulate 360 Teams subscription, you're automatically the account owner and an admin for the team. If you purchase on behalf of someone else, you can assign others to be admins for the team or request to transfer the account ownership to someone else. Watch this video to learn more about team management, and check out this article for details on the different roles in a team.

If you purchase multiple subscriptions, you can use different organization addresses for each subscription, which may differ from the billing address. The organization address determines taxation, while the billing address is for payment validation.

Yes, you can begin the checkout process here to determine your exact price or view our pricing options for more detailed information.

Articulate ID is your single sign-on solution to access all things Articulate. Use your Articulate ID to sign into Articulate 360, download software, make store purchases, and participate in the E-Learning Heroes community. See this article for details.

The Articulate 360 desktop app is your ever-present control center for all the tools included with your subscription. It's where you:

The Articulate 360 desktop app is always just a click away. It runs quietly in your computer’s system tray (by the clock). Just click the Articulate 360 icon when you need it.

Learn more about the Articulate 360 desktop app.

There are a few reasons you might not be able to sign in to the Articulate 360 desktop app, such as a firewall blocking your access or an issue with your email address or password. See this article for solutions.

Yes. You can change your payment method in your account settings.

Yes. Articulate 360 services are hosted on Amazon Web Services (AWS). We secure data on our servers and network traffic with the most advanced encryption technology publicly available, 256-bit TLS/SSL encryption and 2048-bit RSA public keys.

As part of our business continuity plans, in the case of disaster, we practice automated, routine, and frequent data backup and recovery. We store backups in a redundant way and test recovery frequently to reduce the likelihood of data loss and minimize downtime in a large-scale disaster.

You can learn more about our commitment to security and privacy at our Trust Center.

Yes, Articulate 360 is SOC 2 Type 2 compliant. Contact us at [email protected] for our SOC audit report, and let us know if you have any questions.

Yes, Articulate 360 is FedRAMP Authorized. Our FedRAMP sponsor, Health and Human Services, has signed a three-year ATO valid until Feb 2026. See Articulate 360's FedRAMP Marketplace listing for more information.

Articulate software is available via electronic (download) delivery. Shipping isn't available.

You'll receive an email a few minutes after placing your order with download instructions.

You can download (or re-download) your Articulate software at any time. You’re also welcome to burn a copy of the installation file (the *.exe installer) to a CD or DVD for your own backup purposes.

No. Articulate 360 is a holistic suite of interconnected apps for all your e-learning needs—from authoring (Storyline, Studio, Rise 360, Replay, and Peek 360) to sourcing assets (Content Library 360) to collaborating (Review 360) to training (Articulate 360 Training).

Articulate 360 apps are thoughtfully integrated and work best together. For example, you can download Content Library 360 templates and characters from within Storyline 360, then you can publish from Storyline 360 to Articulate 360 to collect feedback with Review 360.

Yes, we offer steep discounts for qualified academic institutions and students. See this article for pricing options.

When you're ready to place an order with your academic discount, start here.

We can set up a tax-exempt account for your organization. Just send us your tax-exempt certificate and email address.

Yes. Just uninstall the Articulate 360 apps from your old computer, then install the Articulate 360 desktop app on your new computer and sign in with your Articulate ID. See these articles for details on uninstalling and re-installing your apps:

Personal Articulate 360 subscriptions can't be transferred. However, if you have an Articulate 360 Teams subscription, admins can transfer access from one user to another when team members leave the company or their roles change. See this article to learn about managing users, groups, and admins. (In each 12-month period, you can transfer seats up to two times the number of seats in your account. For example, if your team has 10 seats, you can make up to 20 transfers per year.)

When you remove a user from your team, their Articulate 360 apps stop working, and you get to choose what happens to their online content, including Rise 360 courses, Review 360 projects, and Storyline 360 team slides. You can transfer their content to another team member or do nothing. See this article for details.

Yes. When your trial period or subscription term expires, your apps will stop working. You can re-enable them by buying or renewing a subscription.

We'll keep your Rise 360 courses and Review 360 projects on our servers for at least six months after your paid subscription expires or at least three months after your free trial ends. This means you'll have access to them again if you renew your subscription later. (We don't preserve Storyline 360 team slides or Rise 360 shared block templates when a subscription expires.)

Let us know if you want us to delete all your data immediately, and we'll take care of it right away.

Yes, you can keep your current software and licenses. There's no need to return them to us when you purchase an Articulate 360 subscription.

If you have Storyline 1, Storyline 2, Storyline 3, or Replay 1, you can use them on the same computer with your Articulate 360 apps. (Studio '09 and Studio '13 can't be installed on the same computer with Studio 360.)

Also, be aware that content items created with older versions of Storyline, Studio, and Replay can be upgraded to their Articulate 360 counterparts, but content created with Storyline 360, Studio 360, and Replay 360 can't be opened, edited, or published with previous versions of the apps.

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Yes, you may cancel your subscription at any time, but we don’t offer pro-rated refunds. Just fill out this cancellation form.

When you cancel your subscription, your Rise 360 courses and Review 360 content items will remain intact on our servers for six months after you cancel your subscription unless you delete them before cancelling. Anyone who has direct links to your Rise 360 courses will still be able to view them. And anyone who has direct links to your Review 360 content items will still be able to view them and add comments.

After you cancel, learners will still be able to view published courses that you host on your own web server or LMS.

See this article for details about what to do before cancelling and what happens to your apps and content after cancelling.

You can find the Articulate 360 terms of service here.

The Articulate 360 Terms of Service entitle a single user to install Articulate software on a maximum of two computers, such as a home computer and a work computer. If you need to install it on additional computers or would like more than one person to use it, you'll need to purchase an Articulate 360 Teams subscription and add user seats as your team grows.

See this article for a complete listing of all hardware and software requirements for Articulate 360.

Port 443 is necessary to use Articulate 360. And if your firewalls are blocking access to Articulate 360, ask your IT staff to add articulate.com to your allowlist. See these articles for more security details:

You own the rights to all content you create. You may post it to any website or LMS, distribute it to any audience, and charge learners a fee to access it.

Trial versions of Articulate software are fully functional but shouldn't be used for live production work.

Visit our training page and choose custom onsite training or custom web training.

We provide free, award-winning support to all of our customers. You get:

See also: Articulate 360 support agreement.